FREQUENTLY ASKED QUESTIONS

Your Questions, Answered

Looking for more information about our cookies or a pending order? Check out our list of frequently asked questions below for some quick answers.

What is the shelf life of La Cookie Shop cookies?

Our cookies have a shelf life of 5-7 days when stored at room temperature in an airtight container. They can be refrigerated for up to 12 days or frozen for 6 months to maintain freshness.

Can I reheat La Cookie Shop cookies?

Yes, you can reheat our cookies! Simply place them in a preheated oven at 150°C (300°F) for 3-4 minutes for that freshly baked warmth and texture.

How long does it take to process and ship my order?

We take 1-2 days to bake and process your order to ensure freshness. Once your order is ready, it will be shipped or delivered within 2-3 days.

How are cookies shipped?

Our cookies are freshly baked and then immediately frozen to lock in their freshness. They are shipped in thermally insulated packaging to ensure they maintain the ideal temperature, arriving at your door in perfect, ready-to-enjoy condition.

Can I freeze La Cookie Shop cookies?

Absolutely! Our cookies can be frozen for 6-8 months. We recommend wrapping them individually before freezing to preserve their flavor and texture.

What areas do you ship to?

We ship between Lisbon and Paris. We will expand to more locations across Europe soon.

Can I customize my order for special events?

Yes, we offer customization for special events such as weddings, corporate events, and parties. Please reach out to us at sales@lacookieshop.com for more details on how we can make your event extra special with our gourmet cookies.

What should I do if my cookies arrive damaged?

We take great care in packaging our cookies, but if your order arrives damaged, please contact us immediately at contact@lacookieshop.com, and we will work with you to resolve the issue.